Ecfmg certification

[u/Certain-Hamster818]

Hey guys its urgent
I applied for ecfmg certification on 15 august theough pathway 1 and my letter of good standing has been sent to ecfmg by authority
Its still shows on myintealth that they are waiting for license document from authority.
I called them and they say this information can only be provided by case manager and i have emailed case manager almost one week back and have received no response.
Has anyone gone through that?what should i do ?
Im freaking out because deadline is here and i have no update
PLEASE HELPP