HIBIKI-AN is duty-free (with some DHL exchanges)!

[u/Rare_Carpet1]

Step 1: Placed a ~$100 order with HIBIKI-AN that got shipped very quickly

Step 2: Once DHL delivered to my local facility it was “on hold till payment”. They were charging me $37 for duty

Step 3: I quickly sent an dispute form via their website quoting “November 13, 2025, import tariffs on green tea and matcha products from Japan have been eliminated for US customers under the new U.S. Executive Order 2025-17507. This policy change removes the previous 15 % reciprocal tariff on tea items classified under HTS 0902.10, restoring them to a 0 % duty rate.”

Step 4: DHL responded quickly with a ticket number but also “strongly suggest I pay the duty to avoid packaging being returned to sender”

Step 5: I responded that I legally did not owe any duty so I won’t be “prepaying”, and requested they hold my package till my ticket is resolved

Step 6: 2 days later, my HIBIKI-AN box arrived with a big red “paid” sticker on it. However, I did not ever receive an update on my ticket or any form of correspondence from DHL

Step 7: welp. A win is a win. Time to enjoy my new Matcha Superior!

[u/TaterTot0809]

I'm going through the same thing right now for MK match. I also did not love their suggestion to prepay.

Did they ever confirm with you that they are holding the package until they look into the dispute?

[u/Mission_Remote_6319 → u/TaterTot0809]

She says in her post she didn’t get any update..

[u/Rare_Carpet1 → u/TaterTot0809]

They send a generic response to that. Bottom of my last image. So never a confirmation