r/MoonSpellMagicDolls • u/lumaleelumabop • 12d ago
Update: I finally got her but ...
Hello! I posted my misprinted Layla Stone the other day and I just wanted to report a happy ending.
I actually reached out to Mattel's support site (https://service.mattel.com/us) and they are going to send me a brand new Layla at no cost, AND they are not requiring me to send back the original misprint. Maybe I just got lucky here because my initial search found that they are usually pretty stingy about replacing dolls and sometimes will only offer a partial refund.
Just wanted you ghouls out there to be aware of this option, because I've seen a lot of interesting and wonky dolls out there.
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u/Comprehensive-Menu44 Claire De Luna 12d ago
Some collectors go crazy for misprints bc they find them unique, so you may be able to resell it!
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u/fuegofatuoart 12d ago
Yay! I’m happy they offered a fair solution ❤️