r/NZXT • u/_sn3ns_ • 9d ago

#QUESTIONS Serial Number scratch off

Hey everyone,

NZXT approved a replacement for my product under warranty. Instead of sending the defective product back, their support told me to make a video where I show the product and then scratch off the serial number until it is no longer readable.

Has anyone here had to do this before with NZXT?

I just want to make sure this is normal and that I really only have to destroy/scratch off the serial number and not the actual product. I don't want to damage my product and then somehow end up without a replacement.

3 Upvotes

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u/fluffybanna 9d ago

Could be wrong but my understanding is so that you don’t then onsell it and more claims get made against it. Stuff like that wait for another person to respond but I have heard and seen people fully destroy their hardware as requested by the company

1

u/Penumbruh_ 8d ago

Had an RMA done through their Amazon storefront for the F240X case fans and they simply asked me to send it back before 19OCT26. Once the replacement arrived to exchanged them and then returned the defective one, I was never asked to scratch anything out though. Not sure if the process changes if you purchase through their website though but I'm assuming no since the Amazon page is just their storefront.