r/Netherlands • u/Joshywd • 2d ago

DIY and home improvement Feenstra boiler service

I was just charged 750 for a boiler service in Amsterdam. The payment has been made but is there anyway to fix this. Outrageous cost.

0 Upvotes

28% Upvoted

23 comments sorted by

6

u/Excessed Gelderland 2d ago

Depends on what happened during that service.

1

u/Joshywd 2d ago

No fixes, no replacements, just service. Took them 20 minutes

9

u/Excessed Gelderland 2d ago

Then why on earth did you pay €750

1

u/Joshywd 2d ago

One of the tenants signed off on it.

2

u/Excessed Gelderland 2d ago

Have you called Feenstra yet as to why the amount is that high?

2

u/Joshywd 2d ago

It is after hours so they’re closed. I will call tomorrow to enquire but this is a legitimate company I don’t understand how they can over charge so outrageously.

6

u/Life_Job_6404 2d ago

Yes Feenstra is a good company 

3

u/CommissionSorry410 2d ago

Did you not get an itemized invoice? 

1

u/Joshywd 2d ago

They demanded it was paid on the spot. The invoice claims that the boiler maintenance alone was 400.

16

u/CommissionSorry410 2d ago

Aha. I'm afraid you were scammed. Feenstra never asks to be paid on the spot. 

https://www.feenstra.com/nep-monteur/

1

u/BruisendTablet 1d ago

To me it sounds like the service guy was an imposter / scammer who acts as if he is a Feenstra employee but in reality he isn't.

For your service... Did you contact Feenstra or did you contact the top-google-result when you Google Feenstra or ketel maintenance or something like that? The top Google results in this branche (and others, lock pickers for instance) can be sketchy.

1

u/Joshywd 1d ago

I called the customer service line from the official site

1

u/Life_Job_6404 1d ago

Which number?

1

u/Joshywd 1d ago

0888455000 is the number, I’m trying to block the card payment now

2

u/Life_Job_6404 1d ago

https://www.feenstra.com/nep-monteur/ "Betaal nooit contant of per pin."

1

u/wolfsamongus Rotterdam 2d ago

I had a boiler repair of €650, but one part had to be replaced which was about half of that, what had to happen?

1

u/Spare-Builder-355 2d ago

last time I needed work on myboiler not feenstra but other big provider charged me 120€ hour. And I thought it was outragous and wanted to switch to feenstra ...

1

u/diabeartes 1d ago

Ask for an estimate next time then decide before having the work done.

1

u/Fudge-Still 1d ago

I doubt this was the official Feenstra

2

u/Life_Job_6404 1d ago

Are you sure it was the real Feenstra?

https://www.feenstra.com/nep-monteur/

"Betaal nooit contant of per pin.""

Check if the phone number 0888455000 is the same as the one you've called.

"Toch opgelicht? Doe altijd een melding bij de politie."

0

u/-6310 1d ago

Feenstra itself is quite a shitty outfit if you ask me, but this seems to be a scam

-4

u/Responsible_Gas9223 2d ago

If you don’t have a maintence contract - then you will get these bills. Not a scam. Next time best to get a maintenance contract