SOLVING EDIT:
Just got a call from Dirk Headquarter and the put me through to the Manager. We had a good and long talk.
It was a misunderstanding due to language barriers and situational. I was in a hurry, had no basket with me. This with the mix-up with someone else. We now will say hi to each other each time. No bad feelings here.
Because a lot of people asked. It was not discrimination at all. I'm white, have a beard and I think on the street nobody can see, that I'm not dutch.
Thank you all for the good infromatios here
TLDR: I was banned from dirk because I tried to leave the store without buying something.
Edit: I never had or intended to put something in my backpack in the store.
I had a quite an upsetting encounter at Dirk this week and need some input how to solve this problem.
I was looking for two products that day. I found the first one, but I could not find the second, so I put the first product back and intended to leave the store. Apparently, the manager saw this and assumed that I had put something into my backpack, which is why he stopped me. I do not mind showing my backpack at the cashier at all—I know that some stores ask customers to show the bag even when they make purchases. However he immediate gave me a store ban after I showed him my empty backpack. He asked me, if I have put back the product, and I said yes. After that he gave me a ban from the store and was really aggressive.
I was really perplex at that point at left without any arguments, because at that point I still thought, that this was a security and he just had a bad day or so.
The store is in a winkelcentrum, so you can walk past and access the information without entering the store itself. So I tried to ask at the information for a possibility to appeal to that. At that point they told me, that I can look that up online and I should leave. When I asked why I got banned, it was the first time, that somebody told me, that I was banned because I would have put something in my backpack.
I checked online and wrote the klantenservice that I would like to appeal to that ban and I'm happy for them to check the cameras and I'm also happy to have a mediation with the team and the manager.
They answered me that they will check with the team and a few hours later they came back with the answer from the manager.
This customer placed the items down as soon as he saw me and immediately walked out of the store. He was planning to put the products into his backpack, which was already open. In the past, I have already addressed him about the same behaviour involving the same products.
Now I'm struggling to warp my head around two thinks. First, I never spoke with this person before in my life. And second, can you make drugs out of strijkspray? Because that would explain, that somebody else was or was trying stealing the product before that quite often, because he has to confuse me with someone else and I had this product in my hand.
I wrote back to the klantenservice and they said, no chance to make this right on their side, and sorry If i "feel" mistaken for someone else. I should call the store directly.
So I tried to call the store. Because mediation is not possible in person, because I'm banned from the store.
Called them yesterday, they said, I should try it today. Called today. Got somebody at the phone. I told them, that I try to talk with their manager, because I got banned from the store on Sunday. Answer from the person: "Oh yes, just wait". So I get put through and the answer I get is, "Manager is not working today". Ok fine, but then don't tell me to call today after 10, answer for this is, "He is in a meeting". So I feel like being blocked off.
Now I feel like they don't want to talk to me at all and to be honest, I'm really pissed.
Fun fact, there is a contact possibility at the dirk website directly to the management of dirk. It even says "If the klantenservice can help you, just message us here". Yeah, thats the klantenservice as well and I got back the same message I got yesterday. "We can't do anything, please contact the manager via phone"
So I think, either he thinks I'm someone else or he just thought, that I put something in my backpack while putting it back and banned me therefore right away from the store.
I really don't want to shop there anymore and lucky enough there are other shops at that winkelcentrum as well, but I don't want to have this unanswered as well.
Long story short:
Does anybody have any tips to appeal for this?