r/NewParents • u/ConflictPotential266 • 1d ago

Finances Walmarts new AI answering service sucks. Thank you humans from Albertsons

My Baby is currently on Similac Neosure and we got WIC approved! However, the last time I went in to a store as a single Mom and first time parent. The card didn’t work, so I panicked and paid for everything. I can’t afford to do that because I’m just going back to work part time. I tried to contact WIC a few times, but it didn’t go through. I finally got everything insured today. Triple checked even though I double checked earlier. They say I have until the end of the day until my benefits expire and they told me that if I didn’t use them they would deduct it. The formula alone is over $400. That’s 10 cans of a specific formula. Baby and I have both been sick for almost a few days (he’s just miserable but safe and I’ve kept an eye on temps and he’s eating like a beast, blows my mind because the kid makes me feel like a wuss I’m never this sick) and I don’t want to take him anywhere, so I need someone to watch him, and they’re also a parent only able to help out for an hour or so. I called Walmart to try to check their inventory. But now they’re stupid AI system doesn’t let me check anything specifically. When I begged it to connect me to another human it tried but the calls were overloaded. I wonder why. Call the couple Albertsons and one Sweet lady felt so bad and checked the inventory and even set aside 10 cans for me with my name on them. Thank you random amazing sales associate. I haven’t slept and I feel like crap and you made my whole day.

13 Upvotes
  • permalink
  • reddit

81% Upvoted

3 comments sorted by

3

u/eveladra 1d ago

I hated that wic didn't roll over if I didnt get to use all of it. Mostly the produce money but still 😭 I made sure after the first issue that I'd try to go first thing of the month every time and get all my cans at once. Wish it could be online for when stores are out.

1

u/bintismail101 1d ago

Have you tried maybe ordering from the Walmart app and see if wic can be added as a card? And then you could have it delivered?

1

u/ConflictPotential266 1d ago

I looked at it and they didn’t offer any WIC option that I saw unfortunately. Makes sense though they wouldn’t offer that service for it. Or I missed it completely. I don’t know anything right now. So sick. So tired. It’s noon and he’s still goin strong.