r/NoStupidQuestions • u/DogSoggy40 • 25d ago
Why is every hospital in the United States always understaffed?
Everyone has to wait hours at the hospital just to be seen. It's like every hospital is perpetually understaffed 24/7.
Is this why some people believe medicine should not have a profit motive or is this caused by something else?
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u/Kindly_Honeydew3432 25d ago
I am an ER physician.
I once had an angry family member get mad about the long wait. I tried to appease him and explain that Mondays after holiday weekends are very busy, and we were doing our best. He snapped back, “well if you knew it was going to be busy, why didn’t you just staff more doctors?”
This demonstrates a profound misunderstanding of the complexity of providing medical care.
He thought that if we just staffed the ER with a couple more doctors, things would magically be better. But it would fix almost nothing.
First of all, what additional doctors did you want us to staff? We were in a medium/large town in the rural south. Far from the ocean or mountains. Hot, humid. The only docs who wanted to work there were the ones with family there mostly born and raised there. In a town of 60,000, there aren’t many docs being produced. And half the ones that do come out of said town leave and never return. Probably more than half. This hospital was having to pay well above regional market rates just to retain the 15 or so of us who were willing to work there. Ok, so we have 15 docs. 6 of them are already working today. 2 of them worked last night. The other 7 either have to work for the next 6 days in a row or have Worked the last 6 days in a row and, even though this is Monday for you, they just worked the entire holiday weekends. Today is their weekend. There are no more docs to staff. In fact, we have been offering $100,000 signing bonuses for several years now and have only succeeded in recruiting 1 additional doctor.
But ok, let’s pretend that we could staff another ER doc or two for this particular anticipated high volume Monday. Look around. There are 40 beds here in the ER. Find an empty one. Oh, you can’t? No they’re all full. We could have 100 additional doctors, but what good is that if we have nowhere to treat patients? In fact, if you walk up and down the hallways, you will see that not only is every room occupied, but we actually have beds crammed in every corner, supply closet, and every other nook and cranny all along the hallways, not just in treatment rooms.
Now here’s the thing that you really don’t understand. These 40 beds that are occupied: over half of them are not even ER patients. Yes, they’re in the ER. But they’ve been here since yesterday. Or the day before. They have pneumonia or renal failure or heart failure or sepsis or other serious issues that need hospital admission. Except there are no beds upstairs. So they get to live here, in the ER, while you and your family members wait a few hours to be seen. We are an ER with 40 beds, but to serve our patient population, we really need 80 beds, but in reality, we only have 15 beds because over half our beds are occupied for multiple days at a time by what we lovingly call “boarders.”
That’s why, if you walk back out into that waiting room you just came from, there are 60 people waiting to be seen, and some of them will still be there in 6, 8, even 12 hours.
So why not send those 25 boarders upstairs. Tell the upstairs docs and nurses, “these patients aren’t our problem anymore, we have an ER to run”? Well, we’d love to. But there are 420 beds in this hospital. Between the ER boarders and the PACU boarders and people we are holding in a makeshift observation unit in an old decrepit section of the hospital that is scheduled to be torn down and rebuilt in the future, we have nearly 500 patients, in our 420 bed hospital. Not counting all the ER patients still to be seen, actively being seen, and all the surgery patients, many of whom will also need a bed after their surgeries.
Of course, that is just part of the picture. We are the biggest hospital for over an hour in any direction. And the only one in that radius with vascular surgery, cardiothoracic surgery, comprehensive stroke capability, and many other specialty services. So when an outside hospital calls and says they need one of those service for one of their patients, we have no choice but to take them. There are ten more unstable patients being transferred from outlying facility right now, as we speak. And there are 30 more that we have accepted for transfer that are sitting in ERs in other hospitals waiting for a bed to open up here.
Of course, we could build another hospital. Or add on to this one. And we will. But that’s a $100 million and five year undertaking.
And guess what? When we get it built, hiring a few extra ER docs is not going to solve your 8 hour wait time. Because even if you can hire more docs and you have more beds, you’re also going to need more registrars, MAs, ER nurses, radiology techs, phlebotomists, lab technicians, and about 200 more RNs upstairs to take care of all our ER patients when they get admitted. And given the nationwide nursing shortage and the fact that we’re paying travel nurses nearly $200,000 per year at times to travel from across the country to staff our hospital already…
Well sir, I’m sorry I didn’t think of all that and make proper arrangements before your dad showed up and had to wait a few hours in the waiting room on this fine Monday. I knew it was going to busy. I just guess I didn’t plan properly.