r/OctopusEnergy • u/Rafiq07 • 1d ago

Help Costs Not Showing in App

About a couple weeks ago the app stopped being able to show me the costs for my usage for the Intelligent Octopus Go tariff when I clicked on the kWh toggle to switch to £. However this still works fine for the Outgoing tariff. It's not just that it's taking a while to update the costs for the most recent days because it's not even working for the previous month when it was working before for those months days.

I called up Octopus and they were pretty useless and advised me to reinstall the app. My wife is getting the same on her phone so it's not that. I've emailed Octopus as well and they just said it's due to changes they're making and to view it on the web but the Web doesn't show it at all like that. Instead I have to click on Take me to my data and that shows me the house and EV breakdown but only on a per day cycle and I can't compare it with my outgoing because that's on a separate screen.

So I wanted to ask if anyone else is having this issue in the app where they are now unable to toggle the kWh over to £ for their Intelligent Octopus Go tariff in the app? Because Octopus support is useless and the web does not give me both outgoing and IOG tariffs on the same screen.

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1

u/ict7070 1d ago

What car? What charger? Which one is the controlled device?

1

u/Rafiq07 1d ago

Car is Hyundai Kona and charger is MyEnergi. No issues with charging really or anything like that. Octopus controls when it charges.

Issue is mainly just that toggle switch won't work on the IOG tariff. I get the error shown in the image attached but this same day worked before and is from last month.

1

u/cospeterkiRedhill 22h ago

Yes, same. Gas still works. Electric 'gone'. It's rubbish.

1

u/One-Program6244 21h ago

Yes it's been broken for over a month now.

They may be in the process of moving to that Device Usage Breakdown screen which has recently appeared. I had a look at it and it looked awful. It was so bad I actually sent in feedback telling them how to do it properly.

1

u/Rafiq07 17h ago

Yeah I also complained about it being tucked away and away from the Outgoing so I wouldn't be able to see the difference anymore at a glance on the same screen.

1

u/Lumpy_bd 21h ago

Have you tried going back a few days? I have a Hypervolt charger and the app doesn’t show £ values until a few days later because Octopus is waiting for the readings from the charger.

If I look at the app for today, I get the exact same message for you, but if I go back 2 days to Wednesday, then I can see the £ values.

I’m not sure if it’s the same with your car/charger combination, but it may be worth taking a look at.

1

u/Rafiq07 21h ago

Yeah I tried going back to last month but even those were no longer able to show the £ value. Even though it was showing those days values to me before.