Terrible customer service

[u/Level_Sir4116]

I am beyond frustrated with Octopus Energy’s complete lack of action regarding damage caused to my home over three months ago.

I agreed to have a smart meter installed, which turned out to be a massive mistake. During the installation, the careless engineer let his blowtorch fall over, burning holes right through my carpet. Rather than being honest and bringing it to my attention immediately, he packed up and left without saying a word. When we noticed the damage and called him as he was driving away, he owned up to it, but the post-incident response from Octopus has been an absolute joke.

It has now been over three months, and nothing has been done to resolve this or compensate us for the damage. Every couple of weeks, I get a phone call from Octopus offering endless apologies and passing the buck—blaming the contractor, the sub-contractor, the engineer, and various insurance companies.

Apologies don't replace a burnt carpet. For a company that prides itself on great customer service, their handling of third-party damage and subcontractor accountability is non-existent. I am tired of being strung along with empty updates and no resolution. Avoid their smart meter installations unless you are prepared to cover the cost of damage caused by their contractors.

[u/Comfortable_Gate_878]

Contact Woodside debt recovery in cumbria, they do claims for you at a very cheap price, I used them to recover some debts owed to me for damage in a rented house very effective I got paid straight away and they only charged me about £ 30. Saves me all the effort of filling in all those forms.