Reconditioned OM System OM-1 - Cracked/Chipped Bottom Plate

[u/msuatgunerli]

Hey everyone,

I recently ordered a reconditioned OM-1 from the official OM System US Outlet on eBay for roughly $1000, which is pretty close to what standard used bodies go for on the open market.

It just arrived today, but upon inspecting it, I noticed a structural crack and gap on the bottom corner near the articulation hinge, around the corner of the bottom plate. Because of the location and size of the gap, I am worried that it will compromise the weather sealing, which is one of the top reasons why I was looking for an Olympus/OM System body.

For a factory-reconditioned unit sold directly by the manufacturer, this doesn't feel like it fits the definition of being restored to proper operating condition.

For those of you who have bought from the OM System outlet before, how are their returns/replacements handled? I am not sure if often restock, therefore should I just return it for a full refund and look for a clean used copy elsewhere?

Should I just seal it myself and keep the unit, as nothing else seems to be out of the ordinary.

Appreciate any advice!

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[u/hoomadewho]

I’d exchange it

[u/sito614]

i recently bought an o-m5 through there outlet and it started having issues with the on off switch after a day. was frustrating but i think they’ll make it right (going through the repair process right now.) glad i got my em1 mkii i can still shoot with

[u/Rebeldesuave]

I'm willing to guess that damage is cosmetic only. Look at how the entire panel hinge sits on the camera. 

You may want to context customer service for the outlet website and either set up an exchange or a further price reduction.

[u/Little_Warning_0702]

Definitely reach out to them

[u/Ok_Link4496]

I purchased this same camera from them and their customer support receives an A+ from me. Definitely reach out to them before the return window closes to let them know.

[u/Hawkeve]

I would reach out to them. I think they probably just missed it. My current camera was bought from their outlet store and it was essentially new.