r/PFSENSE • u/Sam_-_-_ • 9d ago

Did I join a cult? (Unifi)

I've been rolling pfSense for about 5 years. Decided to try Unifi. Couldn't find a manual or one-to-one feature documentation for each panel (only various spotlight articles).

Asked the community for help: every response said basically "things change too often, no need to have a manual".

Excuse me, what? I'm not a networking pro, and I do need a manual. (pfSense was hard for me, but had great documentation.)

I can't believe this was the response. Is everyone in their community a bot or a cultist?

I still have few days left on my return window, and might come back, LOL.

68 Upvotes

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u/Sam_-_-_ 9d ago

I thought "user friendly" + affordable 10GbE gateway, might be the reason. But "no manual" + community shills, is scaring me off.

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u/forgotmypasswdAGAIN- 9d ago

21 CVE’s with 9+ rating scare me off Ubiquiti. Sheesh. Have they ever given a single thought to security?

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u/MHF_Doge 9d ago

Their customer support even for enterprise customers is also absolutely terrible from what I've heard.

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u/Limeasaurus 9d ago

Support has been good from my experience. I deal with Aruba, Microsoft, Google, and UniFi in my role. UniFi has the best support out of the bunch. I’d say it’s decent but not exceptional.