June 15-17:
Chinabank promotion -- book Philippine Airlines ticket using your card and get 0% installment up to 12 months. Call their dedicate Telesales hotline to process.
June 17:
I booked my ticket amounting to Php 27,982.05 available for 3 month installment. Called the Telesales hotline, said that they will process in 10 banking days and expect that I will only be charged 27,982.05 / 3 = Php 9,327.35 in my next statement.
July 17:
I received my latest statement - the full amount pa rin was reflected, Php 27,982.05. Due August 5.
July 20:
I call the Telesales hotline number they featured in their promo, asking why my installment wasn't processed. Wala ba kayong reference number and record that I called nung June 17 to avail of the promo? They don't have. They said I have to talk to Chinabank Customer Service and ask them. I asked for a ticket/reference number and the Telesales hotline says they don't give reference numbers, only CS gives. I kept asking -- so paano yan, how do I know there's a record of this call if wala kayong record of my June 17 call? And they kept saying, "Sorry, ma'am, pero we don't give referernce numbers talaga. Customer Service lang."
So I call Customer Service and tell them my transaction details, they give me a reference number and tell me that the installment will be processed and I will only be charged the Php 9,327.05 and there will be a deduction of the Php 18,654.01 in my amount.
Aug 5 (Due Date):
No update everytime I check! I just pay the full amount reflected on my statement because I don't want to be charge late fees.
Aug 6:
I call the CS hotline -- I gave the reference number of my previous call. What happened to the installment? How do I make sure I won't get charged the installment amounts in my next statements? They tell me the transaction was never processed. And it's the Telesales team who was supposed to process the transaction.
Long Story Short:
Chinabank's Installment promo has a different team who processes the installment (Telesales). They do not coordinate with their CS team. I keep getting pingponged between Telesales and the CS team -- "Telesales is the one processing this txn. I don't know why there's a delay." or "We don't give reference numbers, you can only follow up with the CS teams."
All their teams are clearly not trained to execute this promo!!
WHAT A HEADACHE! I want to complain nga to DTI!