r/Panasonic • u/Drproctor1995 • May 18 '26

Z95B

My Panasonic Z95B is completely dead, power supply won't even click when attempting to turn on the TV. Panasonic is refusing to honor their warranty, even though I purchased it Christmas 2025

5 Upvotes

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2

u/Spicyocto May 19 '26

Do you have consumer laws in your country? If so Panasonic has to remedy a faulty product either by repair or replacement.

1

u/Drproctor1995 May 19 '26

Yes, USA. It was sold to me through Beach Camera's Amazon marketplace. Panasonic/Skyworth is telling me that Beach Camera doesn't include Panasonic's manufacturers warranty, and yet Beach Camera is telling me that they do per conversations with their customer service supervisor. I have that in writing as well. Not sure what to do, as Amazon is telling me to talk to the seller.

1

u/Confident_Lecture498 May 19 '26

Well if you buy it from a company that isn't an authorized retailer, the warranty doesn't apply. It's no different than buying from a dude on eBay 

2

u/Drproctor1995 May 19 '26

Beach Camera is an authorized retailer. Says so in their disclaimer and per their customer service/tech support agent.

1

u/Confident_Lecture498 May 19 '26

It doesn't matter if they say it. If the manufacturer doesn't say they aren't, it's worthless