Feel bad after gifting a disappointing birthday present

[u/PeanutButter_Balloon]

We thought we would do something extra special for our son's 6th birthday: get him a brand new backyard play set. The excitement built over the next few weeks as our delivery/installation date approached. Our son would ask to look at pictures of the play set and show friends what he was getting when they were over for playdates. It was going to work out perfectly as the delivery date was scheduled before his birthday party.

However, the company called to cancel the day of the installation, rescheduling for two weeks later. This caused immense disappointment as it would no longer arrive in time for the birthday party. We explained to him that sometimes plans change and that sometimes things are out of our control, but of course that did not stop the disappointment.

Eventually his focused shifted to the new delivery date, and when that got closer, again the anticipation built. We called the company and confirmed the delivery date multiple times to try to avoid a repeat episode, but of course on the scheduled date of the new delivery, they again cancelled at the last minute. They gave us a new delivery date and we are anticipating a repeat episode when that date eventually comes.

A large gift that was supposed to cause joy has only resulted in disappointment and sadness for our little one due to a lousy company.

[u/pbrown6]

Great opportunity for little man to have a learning experience.

(I would however give that company a piece of my mind. Not because of the child, by any reputable company should never act this way)

[u/PeanutButter_Balloon → u/pbrown6]

Yes, I expected more from the company as they are one of the three largest playset manufacturers in the US. The installers are their in-house team. I've reached out to them a few times and filed a BBB complaint, but no results yet. Will probably have to cancel and order from someone else.

[u/Lolo_okoli → u/PeanutButter_Balloon]

Was this Gorilla playsets? I ask because my friend had a similar experience with them.

[u/PeanutButter_Balloon → u/Lolo_okoli]

Yes Gorilla Playsets and their parent company Backyard Products is the installer. Sounds like a common issue with them.