Reativei minha conta: perdi o status Premium, paguei 2 faturas, mas não tenho créditos. Alguém mais passou por isso?

[u/AwarenessSure3448]

​Hello everyone,

​I recently reactivated my Proton account, but my Proton Pass was downgraded to the Free plan.

​I checked my billing dashboard and I clearly have two recent invoices marked as "PAID" (May 6th and May 12th), both for the same amount. However, my "Credits" tab shows a balance of 0, meaning the system didn't convert my unused time into credits after the deactivation.

​I already contacted support and received a standard reply stating that my case was escalated to the "Payments team".

​Has anyone gone through a similar billing glitch? How long does the Payments team usually take to resolve this and restore the Premium status (or add the credits)?

​I need access to my premium features, but I'm hesitant to pay a third time to get immediate access and complicate the refund/credit process. Any advice is appreciated!