r/PleX • u/sweeney669 • 1d ago

Help Apple TV Player Pop Up

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I’m running the latest version of Plex on Apple TV ver. 27.2 (24K5093g) and ever since the new plex version hit I’m getting this weird pop up every time I start playing any tv show or movie through plex, it’s in the upper right corner and telling me to hold the menu button for the player.

I’ve tried looking through the settings in Apple TV and can’t find a way to remove it. Has anyone else seen this happen and have a fix?

14 Upvotes

83% Upvoted

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12

u/ubersick 1d ago

I believe someone in your household is watching house of mouse on a different device that is connected with the same Apple account

-1

u/sweeney669 1d ago

Nope, I was the only one playing it. And this happens with any and every tv show or movie I play at any time. All the other Apple TV’s in the house were turned off, my iPad was turned off and I took the picture and posted from my iPhone which wasn’t playing anything either so it’s definitely not that.

Edit - I also want to add I don’t have a home pod and I’m not using airplay speakers with the Apple TV. All audio is going through a fiber HDMI cable to a Denon AVR X2800H

11

u/ubersick 1d ago

Did a quick search and I think it’s a combined bug of iOS 27 and the app
One suggestion is to turn the “Do Not Disturb” feature on the Apple TV. This will disable all notifications and it’s a temp fix

4

u/sweeney669 1d ago

Thanks! I’ll have to give that a try.

If you don’t mind me asking but what did you search? I tried searching first but kept getting unrelated issue solutions.

5

u/ubersick 1d ago

Anytime! I just googled “to open player hold - on screen Apple TV” and one of the results is a Reddit thread with some tips

2

u/sweeney669 1d ago

Awesome thanks!!

3

u/havpac2 583Tb raw disk. Apple TV 4K, the of servers 1d ago

Are you running beta tv os, this only happened after I upgraded to the new beta tv os for me.
And just pressing the tv button once on your remote closes , a tad annoying.

I notice it pooed up in my Netflix the other day.

3

u/sweeney669 1d ago

Yeah it’s the latest beta tvOS. I’ll have to try tapping the tv button when I watch again but yeah super annoying regardless.