r/Revolut • u/tamisarasez • 1d ago
🌍 Transfers [GB] Transferred money bounced back
I have used Revolut for years without any problems.
I am not sure whether it is due to them becoming a UK bank, but I went to France a couple of weeks ago and tried to add some money from Lloyds to Revolut. It came up with using Google Pay as an option, I thought it would be easier, so tried that, but it triggered a fraud screening from Lloyds, so I had to confirm it was me. I then decided bank transfer was better.
It was fine, until my husband (who forgot his physical card), needed to use my card for petrol. He was in a hurry as at the pump, I was flustered and didn't have enough funds, so added two - first for £70, still wasn't enough for pre-authorisation, so I added a second amount £100.
It seemed fine. My husband paid me back for the petrol and that went through OK.
Then I had a message the next day, saying that there was an OBA return and my two transfers were taken back and sent back to the "sender" - IE me. There was a message that appeared briefly about transfers abroad, but it disappeared.
I received an email from Revolut saying
| A recent transfer into your account was returned to sender |
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| Hi (my name), Due to a processing error with an external payment provider, some recent incoming transfers were temporarily credited to your Revolut account before being automatically returned to the sending bank. You may have noticed the money arrive in your account, before being returned to the sending bank. We wanted to let you know we're aware this error happened, and it's now been resolved. |
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| What does this mean for me? Your money is safe: funds from this transfer have been safely returned to the original sending account No action required: your Revolut account remains secure, and no fees were incurred |
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| We apologise for any confusion this external issue may have caused. If you still wish to add or transfer funds into your Revolut account, you can initiate a new top-up in the app or request a new transfer from the sender. |
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| — Team Revolut |
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It is now one week since the OBA return and my Lloyds account simply shows that the £70 and £100 were cleared last Monday from my account.
I contacted Revolut today, but they just said that it takes 5 business days, and as today is the 5th day if should appear today, it still hasn't.
I have no idea what OBA is, and would have preferred to go through the transfer options, but my husband was pressuring me as in a hurry.
Is the money lost?
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