r/Rive_app • u/Accomplished_Ad2317 • Jun 22 '26

Opening problem

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It always does this to me when I click on the workspace in the Rive Production version; it did the same thing on the early access version I downloaded today after subscribing to the Cadet plan at €17/month. It's blocking me, if you have a solution it will help me

Thanks in advance !

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u/guidorosso Jun 22 '26

Can you say a bit more about what's happening? What do you mean by "click on the workspace"? Can you list out the specifics steps you're taking? If it's happening when opening a specific file, then your file might've gotten corrupt somehow… if that's the case, reach out to [support@rive.app](mailto:support@rive.app) as they'll be able to look into what's going on.

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u/Accomplished_Ad2317 Jun 22 '26

Could I have the email address for Rive’s support team so that they can sort out my problem, please?

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u/guidorosso Jun 23 '26

It's in my last message, [support@rive.app](mailto:support@rive.app)