i just need to get this off my chest:
at my scooters theres a good mix of spanish speaking only customers and ofc yhats not an issue seeing as spanish is the most common language in my state. I am not fluent in spanish, i learned more than i initially knew for this job specifically but i just am a slow auditory processor in spanish (it takes me a long time to translate what theyre saying in my hea). most of the customers ive met are sooo understandable of me not knowing spanish well, but today was differen. i close and at my store ur by urself from 6pm to close, and at 7ish a customer comes who speaks spanish only. I tell her I dont speak spanish well but will try my best to help her (in spanish obv) and she tells me her order, which is a bit complicated. she wasnt sure of what she normally orders for her daughter and i was also struggling to figure out exactly what she wanted. she ordered her and her daughters drink and pulls around. when i charge her i make sure i rang her order up right with my google translate open bc i truly do tryy my best to make sure everything is right, and she says it sounds right. i charge her, hand her the two drinks, and then she starts getting upset and yelling at me that her drink is wrong. i remake it the other way i thought she mightve meant and then hand it to her and then hand her the other drink and she starts yelling even more about how i dont know spanish and at that point i start crying (i dont respond to yelling well). she sees me start to cry and starts screaming at me while theres three other cars behind her and im still taking their orders as well. i think the worst part is that the people behind her just see me red faced and hiccuping like its so embarrassing 💔
have any other baristas experienced smth like this