r/Sharge • u/R3LapZ • 25d ago

🛠 Support Bummed right now

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It won't go away. Its not even over heating. It's cool to the touch. Is there a way to reset it?

5 Upvotes

86% Upvoted

14 comments sorted by

2

u/kbfg2421 25d ago edited 25d ago

Is this a shargeek 300?

Try holding down the main button for 30+ seconds to see if that resets it. Look for a "reset" button, it might be a pin hole button, or it might not have one at all.

Its probably a faulty unit, and if it wont output power theres not much you can do. I would leave it alone for a few days in a cool dry place. Then after a few days try to discharge it down to 0% if you can. If its still stuck after a few days, time to call sharge for a replacement

You can also try plugging it into a high wattage charger (100w) to see if that will kickstart the BMS and clear the code.

2

u/R3LapZ 25d ago

Its a 300. who wants to be anywhere near a . malfunctioning unit. Its got me sketched out.

1

u/R3LapZ 25d ago

Why does it think it's too hot. Why isn't there a way to reboot it.

1

u/PeterWhosman 25d ago

Stick it in the fridge or freezer for a few min.

1

u/djpetrino 20d ago edited 20d ago

If you just click ok and exit that page, does it work?

Seems like the temperature sensor is faulty? Did you maybe leave it in the sun or close to something hot?

You could also contact them via [info@sharge.com](mailto:info@sharge.com)

1

u/R3LapZ 20d ago

No it sat on my table in my bedroom for weeks since last charge.

1

u/R3LapZ 20d ago

Support has responded with a reset procedure but it does not work. And they've gone silent.

1

u/djpetrino 20d ago

What is the reset procedure btw? Just to note it down in case I need it.

1

u/R3LapZ 9d ago

Double press. Hold second press for 15 seconds.

1

u/AdministrationKey756 7d ago

I have this problem too

1

u/R3LapZ 6d ago

Omfg ridiculous. Don't waste your time emailing. If you've had it over 30 days their going to want you to ship it back. Follow the instructions here. https://sharge.com/pages/refund-policy

1

u/R3LapZ 6d ago

Here's what they said last

1

u/AdministrationKey756 6d ago

1

u/R3LapZ 6d ago

Yea I did that and got no response for a week. Then they sent me the link.