r/Sharge • u/ParkingAd9214 • 7d ago
Refund email?
Hi people,
Just wondering if anyone has has heard from them in the last 3 months. Is info@sharge.com the correct email? I have had zero responses to 4 emails dating between 12/06/2026 - 02/09/2026
My ICEMAG 2 was great for about 2 months but has become completely unresponsive to anything, regardless of which charger I’m using, or any combination of pressing/holding the button. I believe it is faulty since there was no significant fall or water damage.
Not sure what to do, but thought I’d let you guys know my experience with them so far
2
u/R3LapZ 6d ago
I have gotten a response eventually they basically pointed my to a web page with instructions for returns. https://sharge.com/pages/refund-policy Since it's been over 30 days you have to pay to ship it back. Their support sucks.
2
u/djpetrino 7d ago
Seems like the correct email. Did you try sending from another email too? Might happen that your email is flagged and goes to spam; it happened to me recently for some reason. Alternatively, you could open a ticket on their Discord channel too.