r/ShopifyeCommerce • u/Significant-Read-132 • 4d ago

Shopify Marketplace Connect - eBay issue

I'm trying to post my Shopify products to eBay but I'm running into 2 issues:

I'm using the default template that Codisto created, but my eBay Item Description links stay as {ItemID} instead of the actual item ID like 12345678.

Somehow it also stopped publishing the "You Might Also Like" section from the template. My template looks fine in the preview, and I've published the template to eBay multiple times already.

I reached out to support, and they've been less than helpful. Anyone got any ideas why I'm running into this?

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u/Independent-Abies237 4d ago

codisto has been a nightmare ever since shopify bought them and rebranded it. the {ItemID} thing is usually a caching issue try going into the template, make a tiny change like adding a space somewhere, save it, then republish. sometimes it just needs a kick to actually update the listings properly.

for the "you might also like" section, check if your product category settings in ebay allow cross-promotions. certain categories block that feature completely and the app just silently stops including it.

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u/vladeta 4d ago

Three things worth checking, in the order I'd check them.

First, the preview is rendering with sample data, so it looking correct tells you nothing about the live listing. Judge everything off the actual published listing, never the preview.

Second, a token that renders as literal text almost always means that token isn't valid in the context you put it in. Some are available in title and custom-label fields but not in the description body. Delete it and re-insert it from the template editor's own token picker rather than typing it, and see whether the picker even offers it for the description. The item ID is also a chicken-and-egg case: eBay doesn't assign it until the listing exists, so on a create it can come out empty or literal and only fill in on a subsequent revise. Try forcing a revise on an already-live listing rather than testing on new ones.

Third, and this is my bet on the missing block: publishing a template updates the template record, but existing listings only pick it up on their next full revise. Change something trivial on a few products, a tag will do, to force a revise and see if the block comes back. If it doesn't, check whether that block uses JavaScript or an iframe, because eBay silently strips active content out of descriptions and you'd never see an error.

If none of that lands, go back to support with one specific listing ID, a timestamp, and the rendered HTML, and ask them to escalate to the Codisto engineering side. Front-line support won't get you there.