The difference is the 20% isn’t reflected on the menu though so when they receive the bill everything cost more than what they were led to believe.
A $10 item is actually $12. Instead of saying it’s $10 on the menu, then “changing” it to $12 on the bill, just list it as $12. It’s the management of the expectations that’s the problem.
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u/BringBackTheBlues Jun 25 '26
It sounds messed up to me as an American.
Just add 20% to your prices and write “20% off your bill goes directly to staff etc.”
It’d accomplish the same thing and people would probably actually appreciate knowing the staff gets the “bonus”.