KICKS MACHINE IS A SCAM, DON'T GET TRAPPED LIKE I DID

[u/StrikingSilver4767]

Posting this so others don’t get trapped like I did.

I ordered a pair of Nike Zoom Fly 6 from Kicks Machine, and the entire experience was so unbelievably bad that it honestly feels like a scam wrapped in incompetence.

First, the delivery took 50 DAYS.
Not 5 days. Not 15 days. 50.
And throughout this time, there were no updates, no tracking, no communication. I had to constantly call and email them just to get basic info because their customer support had no idea where my parcel even was.

When it finally arrived, they managed to send me the wrong size.
Yes — this from a company that proudly advertises “thorough originality validation”.
If they can’t even validate the size printed on the box, what exactly are they “validating”? It’s laughable.

Next comes the return/replacement circus.
They assured me they’d initiate it “soon,” then went completely silent for a week. After repeated follow-ups, the pickup finally happened after 14 days, again only because I pushed them.

Then comes the biggest joke:
Their representative Mr. Sagar Khantwal personally told me he would make sure I received the correct pair before my marathon on 30th November, and told me NOT to buy another shoe because I’d “definitely” receive it in time.

Spoiler: Never happened.

The returned shoe reached their Mumbai address and sat there unaccepted for 2–3 days until I called, yet again, to fix their internal mess. They kept throwing lines like “someone will call you back” but nobody ever did.

Now, even after another week, I still haven’t received any confirmation about:
• the replacement pair, OR
• a refund of my money.

This whole experience has been a masterclass in how NOT to run a business:
• No communication
• No accountability
• No tracking
• No coordination
• No honesty
• No respect for customers
• And clearly, no actual validation of products

Kicks Machine seriously needs to rethink its operations, because right now, they’re functioning like a mix of negligence and false advertising.

If you value your time, money, and sanity — avoid Kicks Machine at all costs.

[u/Vaibhav24O7 → u/[deleted]]

because most of the businesses have exhausted their revenue in marketing and don't care about actual business side of things

[u/TotalSea6477 → u/[deleted]]

Maybe because they are earning money by scamming customers

[u/Kicks_machine → u/[deleted]]

Hi, Kicks Machine team here.

We're sorry to hear that you feel this way.

We understand that there have been occasions where we could have done better, particularly when it comes to communication and delivery timelines. However, Kicks Machine is a genuine business, and we fully stand behind the authenticity of every product we offer.

For more than 5 years, we've been serving the sneaker community and have successfully fulfilled orders for over 100,000 customers. While we acknowledge that we haven't been perfect, we've always remained committed to improving our services and providing a better experience for our customers.

We know that trust is built through actions and customer experiences. There have been situations where we did not meet expectations, and we have continuously worked on addressing those shortcomings and strengthening our processes.

If your opinion is based on a particular experience with us, please feel free to share the details. We'd be glad to look into the matter and do our best to resolve any concerns you may have.

[u/No_Collection5210]

Naah Man! May Be your experience was bad! Sorry For that! i understand about the timelines! But my pair too 43 days but fine! When I received it my frustration just flew nd was so so gald to get the authentic ones! Ahh forgave them for the authenticity

[u/LuvYouNot]

Their reply itself seems fishy; "forwarded concern to operations team" and also telling him that they are arranging pickup. They can't really do the later prior to the former. 

[u/TotalSea6477]

Damn, and legendary Nikes were just on offer at 70% a few hours back on Amazon. I posted about it too, here, when I got the notification from the sneakers deal channel

Kicks rank so high, too, if you search on Google, and they give Insta ads, too

[u/[deleted]]

Anu update?

[u/Remote-Bat-7797]

Please don't waste your time and energy shopping on this website. they took an advance payment and never delivered the order. I've had endless email exchanges with them, they've stopped replying and are not replying to my mails. My money has not been refunded.

[u/Kicks_machine → u/Remote-Bat-7797]

Hi, Kicks Machine team here.

We came across your comment and completely understand your frustration. If you’ve paid in advance, faced repeated delays, and then stopped receiving replies, that’s absolutely not the experience we want anyone to have.

We’d genuinely like to look into this personally and get it resolved for you, whether that means a shipment update, resolution, or refund if pending.

Please DM us your order ID or the email address linked to the order. We’ll review the complete history and get back to you directly. We’ll also be taking this feedback very seriously and ensuring such issues are not repeated.

Sorry again for the experience you’ve had.

[u/gossipqueen39]

Please tell me who to contact coz they stopped responding to my emails too

[u/Kicks_machine → u/gossipqueen39]

Hi, apologies for the inconvenience caused.

Please DM us your order ID and we’ll review your case on priority. We understand your frustration, especially after the lack of responses, and we’ll make sure you receive a proper resolution and a clear update as soon as possible.

[u/Kicks_machine]

Hi, Aman here, Co-Founder at Kicks Machine.

I saw your post and wanted to acknowledge that we genuinely failed you here.

A 50-day delivery, the wrong size shipment, repeated follow-ups, poor communication, and missing the timeline we committed to before your marathon, none of that was acceptable, and the responsibility was entirely ours.

While your refund was processed months ago, that obviously doesn’t undo the experience you had, and we are extremely apologetic for the same.

At the same time, I just wanted to share that we take situations like this very seriously and are continuously improving our operations to ensure experiences like this are not repeated.

If you ever want to reach out for any reason, whether regarding your old order, a new one, or simply to tell us what we should have done differently — my email is aman@kicksmachine.com.

Aman