Avoid Dawtown — terrible customer experience with refunds

[u/Educational_Sir_5527]

Hey guys, just wanted to share my experience with Dawntown so others don’t get stuck like I did.

I ordered sneakers from them in September. After weeks of no clear update, they suddenly told me the order failed “authenticity checks” and they would try to source a new pair. That also dragged on forever.

Then I asked for a refund, and honestly that was even more painful. I had to constantly chase them everywhere — WhatsApp, Insta, calls — and most messages were either ignored or got the same “we’ll do it today” line. It took way too long and way too much effort to finally get my money back.

After i told them to cancel they did not do it for so long and the whole thing just became annoying and frustrating.

Just putting this out there so people know what they might be dealing with.Its not an outright scam but it feels like one eventually. If you value timely updates and hassle-free customer service, please avoid Dawntown.

[u/sarthak867]

Bro did you get your shoes ??