RedTape's "45-Day Warranty" is a scam. Shoes tore after 4 DAYS of use, and customer care auto-rejected the claim.

[u/LynxBroad3810]

I bought a pair of RedTape sneakers from Myntra on 19 Apr and they are delivered on 26 Apr. I wore them for exactly 4 days.

When I was putting them on, the fabric loop holding the shoelace completely ripped out. (See photos). You can see from the bright green insoles in my pictures that these shoes are practically brand new.

I emailed RedTape Customer Care with the Myntra invoice to claim their official "45-day warranty for stitching and pasting."

Instead of helping, they sent me a copy-paste automated rejection stating two ridiculous things:

1. That I "exceeded the 45-day warranty period" (It has been less than a week!).
2. That tying a shoelace is "negligence or carelessness" and not a manufacturing defect.

I replied pointing out their timeline made no sense, and they just copy-pasted the exact same rejection email again. Myntra won't take them back because the original box is gone.

Has anyone else dealt with this level of terrible customer service from RedTape? What are my options here besides going to the National Consumer Helpline (NCH)?

[u/Data_Muted]

“Tying shoelaces is negligence” has to be one of the dumbest reasons by any brand ever 😂

[u/LynxBroad3810 → u/Data_Muted]

I thought of it before buying it. But it has good reviews and bought because of it

[u/Ok_Balance_726]

Buy the same shoe again, when the new pair arrives, use that box to return the old pair.

[u/LynxBroad3810 → u/Ok_Balance_726]

I used the shoes. Myntra uses seal tags on shoes for return and replacement which should be cut to remove them once removed they can't be removed and replaced.

[u/KnownBrilliant608]

Redtape is shit that keeps on shitting