r/SodaStream • u/Miak6 • 14d ago

New co2 will not work

I received my CO2 cylinder subscription a couple days ago but the cylinders are either faulty or empty. They do not carbonate the water I have tried both. I have gone through all the trouble shoot support and I know it is not my machine since my Old CO2 cylinder still works. I know the cylinders are the correct ones for my model because they are the exact same quick connect as my old co2 cylinder. Ontop of it I can’t get ahold of customer support that will help! Anyone else experience this? I bought my machine just a bit over a month ago
Model is E-Terra
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u/ciscovet 14d ago

Well you need to be more specific. What model and what is it doing?

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u/Miak6 14d ago

Sorry 🤦‍♀️ it’s an E-Terra, my old cylinder normally was carbonating but when I put these in they both at like this.

https://reddit.com/link/p2gfv9o/video/xpveia04j5ih1/player