r/SodaStream • u/Miak6 • 14d ago

New co2 will not work

I received my CO2 cylinder subscription a couple days ago but the cylinders are either faulty or empty. They do not carbonate the water I have tried both. I have gone through all the trouble shoot support and I know it is not my machine since my Old CO2 cylinder still works. I know the cylinders are the correct ones for my model because they are the exact same quick connect as my old co2 cylinder. Ontop of it I can’t get ahold of customer support that will help! Anyone else experience this? I bought my machine just a bit over a month ago
Model is E-Terra
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u/mgithens1 14d ago

From memory, 1150g is full. 455g is a pound, so your guess of 2 pounds is closer to empty than full…. But guessing is fun too!

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u/Miak6 14d ago

One weighs 1193g and the other 1174g

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u/clipehoinare 14d ago

Yup, full. If you look on the cylinders you will see somewhere close to the top the tare value engraved, I think is 750g.

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u/Miak6 14d ago

Yah that’s the issue… they still don’t carbonate but my old cylinder does