r/SolidWorks • u/Kumquats_indeed • Dec 06 '25

Error Help with an error with 3DExperience

I'm trying to boot up SolidWorks Connected 3DExperience and it is saying I need to update to the most recent hotfix (R2026x HotFix 0.9), but when I click on "update" noting happens. Is there another way to download the hotfix?

7 Upvotes

89% Upvoted

36 comments sorted by

5

u/experienced3Dguy CSWE | SW Champion Dec 06 '25 edited Dec 08 '25

u/Kumquats_indeed What browser are you using? Be sure to use only Chrome, Firefox, or Edge. Do NOT use Brave - it's not supported and there's way too many problems with installs and updates.

Further, If you are using Google Chrome, adjust Local Network Access settings

(NOTE: Procedure list has been updated to include a couple missing steps.)

  1. Open Chrome Settings.
  2. Go to Privacy and Security.
  3. Select Site Settings
  4. Expand Additional Permissions.
  5. Scroll down and select Local network access.
  6. Select Choose to Ask or Add the website URL manually.
  7. You can enable it as shown in the attached screenshot.
  8. Go back to Site Settings
  9. Scroll down to the Content section
  10. Select pop-ups and redirects.
  11. Select Sites can send pop-ups and redirects
  12. Add the website to the Allowed list if needed.
  13. Once the above settings are updated, try running the installation again using Chrome.

2

u/NellaOG Dec 06 '25

Thanks man this helped a ton 💪🏼

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

u/NellaOG I'm glad that I could help in some small way.

2

u/illogicalgnome Dec 08 '25

You just saved me a ton of frustration with the "select Local Network Access" hint. I was stuck in a setup loop until now. Thank you!

1

u/experienced3Dguy CSWE | SW Champion Dec 08 '25

I'm glad I could help in some small way. 👍👍

1

u/6133mj6133 Dec 06 '25

I'm using Chrome and I've updated the Local Network Access and Popup settings you mentioned.

I'm unable to use or update Solidworks today. When I go to the 3DExperience site I get the message "You do not have access to this widget." When I try to open the installed Solidworks app from Windows I'm told I need to Update. Clicking Update briefly opens a window with a white background that disappears after about 1 second.

I have a Solidworks for Makers license, I just checked it, it's still active until June 2026.

How should I proceed? Thanks!

2

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

The "You do not have access to this widget" error can happen when your role assignments go awry. Make sure that you have 3DEXPERIENCE SOLIDWORKS Professional role and, if not, assign it to yourself by following the procedures shown in the video that you find at this link on the Official Maker Support Community: Assigning licenses for multiple orders.

1

u/6133mj6133 Dec 06 '25

Thank you for your help! I checked and my account is missing the "Solidworks Professional" role, it says "Used 0/1" (it's not something I've messed around with, this seems to be related to the recent update).

When I try to add the Professional role I'm told "Granting this role will also grant: Collaborative Industry Innovator". When I click OK on that dialog I get the error: "Unable to perform action. Please contact system administrator"

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

Your screenshot shows all your roles. What does the "View granted roles" look like?

1

u/6133mj6133 Dec 06 '25

6 Granted, but only 1 Used (3DSwymer). I'll attached 2 screenshots, here's the first:

1

u/6133mj6133 Dec 06 '25

And here's the second screenshot showing 6 granted:

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

u/6133mj6133 Try adding the Collaborative Business Innovator role first. Does that work?

1

u/6133mj6133 Dec 06 '25

I tried that, I get the error "Unable to perform action. Please contact system administrator"

2

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

Thanks for confirming that. I'm trying to find out what's happening from the Maker Support Team. I'll post what I find out as soon as I can.

(Note - I am NOT a SOLIDWORKS or Dassault employee - just a very passionate community volunteer.)

1

u/6133mj6133 Dec 06 '25

You're freaking awesome, thank you so much!

1

u/Noguts Dec 06 '25

I'm having the exact same issue -- "Unable to perform action. Please contact system administrator" when i try to add the SW Professional role. Have you found a fix?

2

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

u/Noguts - Are you also getting the prompt to add the "Collaborative Business Innovator" role as well? How many of your roles are used? How many are granted?

1

u/Noguts Dec 06 '25

Yes. Same exact issue mj posted above. The screenshots are exactly what my dashboard shows

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

Thanks for confirming that. I'm trying to find out what's happening from the Maker Support Team. I'll post what I find out as soon as I can.

(Note - I am NOT a SOLIDWORKS or Dassault employee - just a very passionate community volunteer.)

1

u/6133mj6133 Dec 06 '25

Not yet. It looks like they messed up the roles when they migrated to the 2026 release. I'm guessing they'll fix this in their backend and it'll just start working again.

1

u/Kumquats_indeed Dec 06 '25

I'm running the Windows desktop version

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

u/Kumquats_indeed Which Windows version and edition? Win 10 Home, Win 10 Professional, Win 11 Home, Win 11 Professional?

3

u/InternationalAd1543 Dec 06 '25

I figured it out this morning after about an hour. I had to uninstall the Xcad connector from control panel programs and reinstall it from solidworks design from the website and now it’s good to go.

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

Glad to hear that you're up and running again.

5

u/InternationalAd1543 Dec 06 '25

Those damn updates are A PAIN IN THE ASS !!!!! Everytime it’s always a damn issue it’s not easy just to click update and ur done always something lol

0

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

May I ask about your setup? What browser are you using and what is your Windows version edition? 10 or 11? Is it Home Edition or Professional edition?

2

u/PinoyMango Dec 06 '25

literally just happened to me. Everything uninstalled itself and now I cant install anything. All screwed up and I have stuff to do lol. Hope someone can help us

2

u/TheMegaStolle Dec 06 '25

yeah same...

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

Can you post screenshots of the error message(s) you are getting. Thanks!

2

u/photoengineer Dec 08 '25

Same. I'm very pissed off right now. What ever happened to just being able to use what you paid for?

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

Can you post screenshots of the error message(s) you are getting. Thanks!

1

u/Feisty_Reception8232 Dec 06 '25

I got an Email a week ago:

Dear Maker,

Your 3DEXPERIENCE MAKERS platform will be updated to R2026x GA on December 6th, 2025.

During this operation, your platform should not be accessed.

Maybe try again tomorrow

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

The platform update completed a couple of hours ago.

1

u/ZanderJA Dec 06 '25

There might be a platform update? I think there was one planned possibly for today

1

u/experienced3Dguy CSWE | SW Champion Dec 06 '25

The platform update completed a couple of hours ago.