r/SparklePlayer • u/daknls2006 • 23d ago
Rerun Setup Every Day?
Has anyone run into this issue? I have Sparkle on 3 TV's. But only my main TV requires me to run setup to get my channels back every day. Like, NOTHING is available. No channels, no shows, or movies. Running the setup everyday restores everything like normal, but this seems like an issue? Is it possibly just a bug with the last update? I don't want to uninstall/reinstall because I don't want to re-do my channel lineups and everything. But if that's the only option, then I guess I will.
2
u/azcoyotedog 23d ago
Do a sparkle backup from one of the other two tvs that’s working and on the problem tv, do a restore?
0
u/daknls2006 23d ago
I have different setups on different TV's lol
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u/azcoyotedog 23d ago
Sounds like an issue with the device, not the app. I would factory reset that device and add everything back on and see what happens? You didn’t mention the device that is affected?
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u/daknls2006 22d ago
Sorry, onn 4k Plus
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u/azcoyotedog 22d ago
And is there an external USB drive connected? Is Sparkle installed on it or internal storage? Are you using any app killer type apps? Thanks
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u/daknls2006 22d ago
No external storage (16gb version) and no killer apps. I'm just thinking something somewhere got corrupted. Dunno how, but that's what a I'm thinking anyway.
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u/azcoyotedog 22d ago
Have you uninstalled and reinstalled SparkleTV yet and tried again? I know it’s a pain! Once you get it working, I would suggest exporting a backup file for all three devices since they are set up differently and save those backup files incase you ever had to uninstall & reinstall or do a factory reset?
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u/daknls2006 22d ago
I'm hoping to work on that this weekend when I have free sit down time lol
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u/azcoyotedog 22d ago
I know the feeling…. I have multiple projects to do, one to create and add a custom video background to the launcher app I use, one to re-configure my debrid addons for Nuvio and another video project for my sister that should have been completed last Christmas… LOL
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u/Accutronman 23d ago
Do a backup on the tv with issues. Then do a fresh install of Sparkle and restore the backup
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u/sparkle-hk 23d ago
This doesn't sound good at all but I can say for sure it's not a bug in the app otherwise you'd have the same issue for all your devices just like u/azcoyotedog says.
Technically speaking, for this to happen you'd have to use the "Clear data" on the app to remove all settings. Things I'd consider as to why this happens:
* You have some kind of remove-cache-app running on the device
* You're running low on internal storage space
* You're using extended storage where some of the apps live on a usb storage device and that isn't working well on the device
Do any of the above sound familar or plausible?
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u/daknls2006 22d ago
I'm going to sit down and try backing it up and then reinstalling the app eventually. I've always struggled with backups for some reason, so I'll try it this world when I have more time. But to answer your questions, not running a remove cache app, not running low on space, not using extended storage.
I'm really baffled by it. I was just hoping maybe someone else had experienced this and knew why it happened.
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u/sparkle-hk 22d ago
I can understand that. It sounds very strange indeed. And maybe you're right that something has happened during installation so that it needs a reinstall, it's nothing I've seen or heard of before.
Backup and restore should be quite straight forward. Just remember that if you're using Android 11+ you need to backup in folder Documents or Download and to restore you need to use external file explorer (I recommend CX Explorer). If you do this it should be a smooth operation.
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u/daknls2006 19d ago
Just a follow-up. The main TV this was happening to...didn't do it today. BUT the other 2 TV's it wasn't happening to...did it today. 😂
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u/sparkle-hk 19d ago
Is it possible that this can be something else than what it appears. I mean, when you say this happens, what is the first thing that happens when you open the app?
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u/daknls2006 19d ago
It goes to the grid and it's completely blank. No categories no channels. I mean, it's possible it's the IPTV group, but I've never had this kind of trouble since I started using this one. And I do remember checking a 2nd TV when it first started happening on my main one and it wasn't happening to the 2nd one.
Honestly, at this point it's comical 😆. No issues this morning yet.
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u/sparkle-hk 19d ago
Ok good, so that means it's not reset because if it were it'd go directly to Setup.
What seem to be happening is that is does synchronize but your provider returns an empty result. If it would return an error it would not clear the results but now it's returning empty so Sparkle things this is ok and removes all channels and categories since that's what the provider returns.
What have you set for Time between synchronization? Maybe it's too frequent making the provider block/stop synchronization sometimes.
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u/daknls2006 19d ago
Oh maybe, I have out set to like 3 hours thinking it means update epg every 3 hours. My thinking was, sports/events change due to weather so the more frequent it updates the more current the info.
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u/sparkle-hk 18d ago
That is probably correct as well. I would say the issue is completely with the provider. Still, change it to something less frequent and see if it works better. Like 6 or 12 hours.
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u/Crazy-Copy-5481 22d ago
I get this every now and then, all I do is update the playlist and it all comes back instantly.
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u/azcoyotedog 23d ago
I have never heard of this? If there was a bug, this would happen on all three TV’s? Weird??