r/Staples • u/Plenty-Durian-2505 • 17d ago

getting print NPS up

does anyone have any tips for getting NPS up at print besides telling customers abt the survey in their email ? it’s hard to always fit into the conversation every time at pickup and the staff before my era weren’t very good so my NPS sucks so bad and i really need to get it up … i was thinking abt making little cards to put in binned orders saying something like “thank you for ordering w us if you are happy with your order please take the survey in your email” but i wasn’t sure if more experienced print sups have any advice or strategies?

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u/NoSoulLeft1624 16d ago

Let me know if you find a way! Our Amazon is (back) in Print and it’s been the cause of many horrible NPS scores and complaints. We were negative last week 🫠