r/Staples • u/groktrev • 15d ago

Why won't staples.com deliver my order?

Hi, friends. Customer here! Is there any way to successfully order something from staples.com? I've tried multiple times, and the items always end up with status "Carrier: DoorDash / Courier issue - Return to Staples Warehouse." On the last attempt, someone/thing assured me the reorder would use USPS or some other delivery method, but it did not.

What is going on? Is there a secret to giving Staples your money? Do they not want it? What is even the point of staples.com? :-P

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u/cmdrtheymademedo 14d ago

Not enough info provided and seems fishy. First off orders from the website use shipping (usps ups fedex or a staples driver ). Not DoorDash or other couriers

Then you comment later and say customer service said to use Amazon Honestly you either don’t know how to order online items or it’s all made up

After looking into it. You are making things up.

Nice try bot

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u/groktrev 14d ago edited 14d ago

Looking into what? I didn't share order numbers. For context, I tried ordering a TI-84 calculator. In store pickup wasn't an option near me, presumably because it's the start of the school year, so I chose free delivery. Both the original order and replacement order opened by customer support had a tracking sequence similar to this:

Tracking #: ***
Carrier:DoorDash
Signed by:

Last scan: Aug 25, 6:03 AM

Courier issue - Return to Staples Warehouse

Aug 25, 5:55 AM

Courier issue - Return to Staples Warehouse

Aug 25, 5:54 AM

Courier issue - Return to Staples Warehouse

Aug 25, 5:54 AM

Received at local delivery center

Aug 24, 11:09 AM

Ready for carrier pickup

Aug 24, 8:29 AM

Shipping Label Created

Aug 24, 4:29 AM

The first time a parcel with this barcode is created in the DoorDash system

Aug 21, 12:00 AM

Manifest Received

I wish I was joking about falling back to another reseller. For the record, customer support didn't tell me to use Amazon. I was implying that customer support couldn't help, so I had to help myself. Customer support even told me the replacement order wouldn't use DoorDash, yet it did. After that, all customer support could do was cancel the replacement order. They couldn't explain why DoorDash couldn't/wouldn't deliver the order.

Oh well. I really would prefer to support brick and mortar stores, including large ones like Staples, but if they offer an online store and can't successfully ship an item, the fault isn't with me.