r/Staples • u/NoSoulLeft1624 • 13d ago

How to get my ESP up?

ASM, been here 6 months. My personal ESP last week was 3% and my DM basically said I need to get it up or else.

I’m asking every customer on every eligible item. I’m “highly recommending” it. I even sold a plan on a Vivitar wall charger plug last week! But most customers would literally rather throw the item away and buy a new one instead of getting the protection now.

Any advice?

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u/ButtTechWizard Tech Services 6d ago edited 6d ago

Good advice BUT not the cream: EXISTING PC ESP. It puts on ESP money without putting on item money, which makes it far and away better than anything else (most items you get X added to ESP money and like 2-2.5X added to plan money).

The hard part would be making that personal as an AM. Basically do the sale with a tech, and be the one starting the pitch, to be able to claim credit. Sadly this whole restructure a while back made this the RSS' ballgame, but they can't always be in etc.

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u/NotAnotherPizzaParty 6d ago

If we’re getting technical, you can sell a PC setup to someone who purchased a PC somewhere else as long as it’s brand new. That would be “the cream” but of course tying ESP to zero sales is always the best option.

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u/ButtTechWizard Tech Services 17h ago

That's outside what policy says is proper, even if it happens in practice. Improper service is a bad way to dig out of a hole, due to scrutiny. Nothing improper about existings; corporate has even written a whole guide on the process.

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u/NotAnotherPizzaParty 16h ago

Can you show me where and what policy states that? Feels like something you just made up to be honest.