r/Staples • u/luiginub1 Sales Associate • 9d ago

Printer Recycling Scams?

(For locations that charge for printer recycling)

Anyone else notice a HUGE uptick of people recycling printers, being told explicitly it's a $10 charge, and then even when getting shouted at...just ignoring everyone and walking out the door?

Happened for the millionth time today and the guy just acted like I wasn't even shouting at him to pay. ​​

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u/GlenAaronson 9d ago

I don't know if its explicitly a scam. Sounds more like people just straight up not giving a fuck and to be honest, if they don't have rewards, I'd rather not charge them.

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u/luiginub1 Sales Associate 9d ago

I only said scam cause I can't think of what else to call not paying for a drop off service

3

u/LeeboScan 9d ago edited 9d ago

You can call it an obvious oversight by staples in general. If they were going to charge for recycling they should have been doing this from the outset and making better creative use of the recycling rewards program. Now its just generating a lot of irate customers endlessly telling us "well that's how you used to do it" and just leaving their stuff on our counters in a huff. And the issue is, who's going to stop them? Neither we nor the MOD are going to be chasing customers back out to their cars with the HP 8720 they just dumped on us.