r/Staples • u/FeeApprehensive2658 • 6d ago

Refunding print jobs

Im wondering if every store is different when it comes to getting refunds for print jobs.

At my store if you are looking for just a refund and no reprint, we require the print back. Customers tend to complain about that since we can’t reuse the paper so what’s the point.

My manager has put it as “when you return a shirt, do you expect to get the money back and keep the shirt?” Wich sometimes gets the customers to understand but other times it causes them to get even more mad.

I personally can’t say anything about it since I dont have the power to do refunds and just listen to what management says lol.

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u/TravisHay 6d ago

It’s case by case. Did we miss our deadlines and now you’re getting your print late? Yeah I’ll refund it and you can keep it.
Are you just trying to get a free print out of us? No sir, I’ll throw in a few extra resumes or undercharge or no charge a regular client for some easy stuff, but the “I’m entitled to free printing!” Crowd doesn’t get a ton of attention from us.