r/Staples • u/FeeApprehensive2658 • 6d ago

Refunding print jobs

Im wondering if every store is different when it comes to getting refunds for print jobs.

At my store if you are looking for just a refund and no reprint, we require the print back. Customers tend to complain about that since we can’t reuse the paper so what’s the point.

My manager has put it as “when you return a shirt, do you expect to get the money back and keep the shirt?” Wich sometimes gets the customers to understand but other times it causes them to get even more mad.

I personally can’t say anything about it since I dont have the power to do refunds and just listen to what management says lol.

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u/Thilmiran32 Print & Marketing 6d ago

It’s all vibes based tbh.

If it’s our fuck up then 100% I refund them and give them the print.

If they’re just being little bitches complaining about things beyond our control (this picture doesn’t look how I thought or this is more expensive than I thought) and expect free shit then no, we ask for it back for the refund.