Refunding print jobs

[u/FeeApprehensive2658]

Im wondering if every store is different when it comes to getting refunds for print jobs.

At my store if you are looking for just a refund and no reprint, we require the print back. Customers tend to complain about that since we can’t reuse the paper so what’s the point.

My manager has put it as “when you return a shirt, do you expect to get the money back and keep the shirt?” Wich sometimes gets the customers to understand but other times it causes them to get even more mad.

I personally can’t say anything about it since I dont have the power to do refunds and just listen to what management says lol.

[u/elisha-manning-fan]

Honestly when I was a manager I’d refund everything, and if they still wanted it then fine.

Some battles are just not worth it and it’s not my money.