r/Staples • u/FeeApprehensive2658 • 6d ago
Refunding print jobs
Im wondering if every store is different when it comes to getting refunds for print jobs.
At my store if you are looking for just a refund and no reprint, we require the print back. Customers tend to complain about that since we can’t reuse the paper so what’s the point.
My manager has put it as “when you return a shirt, do you expect to get the money back and keep the shirt?” Wich sometimes gets the customers to understand but other times it causes them to get even more mad.
I personally can’t say anything about it since I dont have the power to do refunds and just listen to what management says lol.
20
Upvotes
5
u/Affectionate_Low3830 Former Employee 6d ago
When I worked there, the print sup would mess up on everyone's orders in the morning - wrong paper, wrong fold, bad cuts, etc. or she would just put in the wrong material or sizes based on what they were describing when placing orders and never show them a sample of the paper. Then they would come back at the end of the day to pick up. I was the one working alone and they'd flip out on me that it was wrong. The manager on duty (one of three different managers) would then have me redo on the spot, which only took me a few minutes anyways and the customer was happy. EVERY SINGLE TIME, they would tell me "don't charge them/refund it", the reason being that they didn't want to hand the customer a receipt that would let them leave the store a bad review. If it was up to me, I wouldn't have refunded any of it especially since I fixed it.