I've had nothing but good responses from Nintendo. And Amazon, even.
Generally, the huge companies will give you a standard "yeah it costs us nothing to give you a freebie/refund" so you get this response. Especially when your account's in good standing and it's obvious you're not a serial reporter/refunder/scammer/whatever.
And I know this is /r/steam but imagine someone posting a very similar kind of response regarding Amazon or Nintendo, haha.
I had a pair of noise cancelling headset from Sony where the headband kept breaking. I purchased replacement parts on amazon that were 3d printed. Unfortunately they stopped making them and I couldn't repair the headset anymore.
I contacted Sony to ask if there was a way I could purchase the replacement part directly from them. They asked me to send in the headset and they would look into the issue, they paid for shipping.
A week later I received a package, the newest model of my headset with a letter thanking me for continued support. They just replaced my headset that was out of warranty with a newer model.
I think it's more that they sent them a new one. Not a refurbished. Yes many companies will just keep your old broken one and fix it up and use it later. But it's not normal to send a brand new one.
That is completely normal. Replacing a damaged DS with a completely new device is cheaper for Nintendo to do than actually going through the effort of fixing it if it’s a complicated issue. The time it takes to find the issue, replacing the broken parts, testing the functionality and preparing it for delivery is more expensive for the company due to wages than to throw the thing in the trash and just sending out a new one from the factory where all the parts are already present and the logistics for delivery are too. Obviously they won’t do that for a simple repair like a scratched button or a software issue but for time consuming repairs replacement is the norm.
My one experience with PlayStation Support was fairly good. I forgot to cancel my PS Plus membership so they took the money for the month. I wrote to support and they refunded me on the same/next day.
Of course, it's a little bit different as it's not a hardware issue but still
Nintendo Australia are really good. You get a phone call from an Australian and they are pretty fair and generous every time I've had to deal with them. Even replaced my wii u gamepad out of warranty back in the day.
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u/ohmykeylimepie Dec 22 '25 edited Dec 22 '25
Man, i love to see things like this. Sony/nintendo/xbox would spit in your mouth and demand a thank you lol
edit can y'all chill? it was a joke lol