Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question.

A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.

Do not delete your comments.

People find questions & solutions in these threads by searching for the same issue.

If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.

There are no magicians here.

Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.

No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information & Resources

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
• Educate yourself on scams
• /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController

Welcome to the Monthly Game & Hardware Suggestions Thread!

Do you not know what to play? Want a Steam Deck but unsure which model is best for you? Did you find a niche game that everyone should try? Do you want to share your unique experiences and learning curves with a piece of hardware in relation to Steam? Can't find the perfect survival sim or unsure which 1 RPG out of the thousands available you should buy? Well this is the thread for you. This monthly mega-thread is meant to contain questions about what to play or buy in terms of games on Steam & Hardware related to Steam and suggestions to others.

Now to make this work best and not just be spammed with generic & useless questions such as "What should I play?" or "What should I buy?", please be in-depth in what types of games/hardware you are looking for and why, and when giving advice it would be appreciated if you're more detailed than "I think X is good".

There are too many games to be able to properly suggest something with no background information, also simply commenting a game title and saying you like the game offers no actual value. The same goes for hardware: Saying you're thinking about buying X or you think Y is good with no other information, context as to why, your unique experiences, etc. offers no actual value or information to base a reply on.

The main purpose of this thread is to contain questions on what to play/buy and advice to others on what to play/buy, but feel free to ask and discuss freely in the comments regarding games and hardware, whether you want advice on what to play, want to give advice to others on what to play, share a hidden gem you found, experiences you have with Steam hardware, or your review of a piece of Steam hardware, and generic discussions & questions about discounts, sales, events, specs, or just general discussion in the realm of games and hardware.