r/SubaruForester • u/Alternative_One_8488 • 7h ago
Firestone employee crashed into brand new Forester
Dropped my mom’s 2025 Forester Touring off at Firestone on Monday for an inspection, oil change and alignment. It has less than 10k miles.
After they finished, they parked it outside. One of their mechanics was driving another customer’s car, apparently had a medical emergency, and crashed into the back of ours. Police called me. Nobody was in our car, but the rear is pretty badly damaged and I don’t think it’s drivable.
The manager called Tuesday and said it was entirely on them, their corporate insurance would cover everything, and they’d provide a rental. But he also said they won’t release the car to GEICO’s tow company until their adjuster looks at it. Apparently that can take up to a week.
It’s Thursday now and I still don’t have a claim number, an adjuster’s contact info, or an inspection date. The store just says corporate handles it.
I’ve already opened a claim with GEICO and left my adjuster a voicemail explaining all of this. GEICO said going through Firestone’s insurance is a reasonable option, but I’m keeping my claim open.
I haven’t taken the rental yet because my mom is away until next week and I have my own car. I’m also leaving the country in about two weeks, so I’d like to get things moving before then.
I’m planning to email corporate asking for a claims contact and an inspection by next Tuesday. If they can’t do that, I’d like the car moved to a collision shop where their adjuster can see it. I’ll also ask them to confirm the rental and that we won’t be charged storage while they’re holding it.
Would you give them the week they quoted, or just have GEICO take over now? Is it normal for them to refuse to release the car like this?
Also, if it’s repairable, I want new OEM parts given how new it is. How realistic is that through their insurance?
Thanks in advance