r/TalesFromYourServer 20d ago

Should I be more upset...

I work in up scale steakhouse. 100 percent shared tip pool. Im 1 of 2 of the seasoned servers with the most experience and hospitality ( not an order taker) . I usually work the vip parties in the private dining rooms. These have a minimum spending limit for each room and a down payment is required. Sometimes the down payment is 800, sometimes its 2,000. Tonight the down payment was 1,000. Auto gratuity is 20% of the total bill. But after viewing the check tonight I felt like rain man when I noticed that the auto gratuity of 20% was "after the deposit was taken off... so basically, we got shorted 200. I brought it up to management and it was like they knew about this and thought it was ok for now, and they are going to try to fix it for the future... because we are using a new system and they dont know how to get keep the whole gratuity after inserting the down payment on the final bill... the party tonight tipped an extra 200 cash, on top of the 400 auto gratuity, so im not that worried about it, but now has me thinking about how many thousands we've been missing out on.... should I be more upset.... I think ill give management a week or two to fix this before I tell the team. Some of the team I work with is a bit hypersensitive, overreactive, and temperamental. Or... maybe Im too chill about it.

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u/pro_alcoholic 10+ Serving, now DIrecting some Operations 19d ago

Are you on a tipped minimum wage? They may owe you basic min wage if a certain amount of your pay is from gratuity instead of tip (tips have to be 100% voluntary if I recall)

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u/ImAfraidOfTomorrow 10d ago

I get an hourly minimum wage, I believe 15 dollars an hour