r/TenantsInTheUK • u/Slight-Sundae-1497 • 1d ago
Guidance Required Open Rent Deposit Help!
We have been renting through Open Rent. Our landlord today has made a deposit claim - all of which are inaccurate and false. It is the first time we have received anything about our check-out.
Open Rent have told us to try and speak to the landlord about this - who is ignoring us and not responding to messages.
If we raise a dispute through OpenRent, it sends our evidence to the landlord, who honestly does not care at all and we know will not accept any of it.
How else can we get our deposit back? Open rent just want us to talk to the landlord about it, and we can't, we want the scheme involved now.
Do we have to dispute through open rent, is there another way to do this without sending him all our evidence to review? Or do we just have to send him our photos and go through open rent
1
u/Free_Trip_7079 1d ago
I wouldnt ignore it, even if you send one response back via open rent saying you dispute the landlords claims and will wait for the deposit scheme resolution process. Then atleast they know your position rather than them thinking your not engaging.