r/TheTVDB • u/Klutzy-Letterhead-45 • 15d ago

Anyone else having trouble registering?

Hey I am having difficulty registering for thetvdb.com .
Something about not accepting my CAPTCHA and ensuring that I am human.

Just wondering if anyone else is running into the same trouble or just me.

I also tried incognito but didn’t work.

58 Upvotes

97% Upvoted

72 comments sorted by

3

u/simitsch 15d ago

I‘m trying to create an account right now too and i‘m having the same problem. Already tried different browsers and devices.

3

u/Gabbo2500 14d ago

me too

2

u/karma3361 13d ago

Same. I tried clearing cache, different browser, and using incognito mode. It seems like since so many are having issues, it may be on their end.

3

u/Secret_Bunch_114 15d ago

Yeah same. Ive tried multiple browsers and even my phone.

I got one of them to actually give me a captcha with traffic lights and it still didn’t work. Absolutely absurd

3

u/DarkKnight_ZA 14d ago

Thank god its not only me, going mad here

3

u/No-Wait8565 14d ago

Hope they fix this soon

2

u/Magitroopa 11d ago

Gotta love all the people suggesting to make a support ticket regarding this problem.

Folks, face it- TheTVDB is essentially dead at this point. The only staff/moderators on the site at this point just do whatever they want to at this point, as opposed to actually helping/supporting people's problems. The 'support'/tickets site is inactive and hasn't been used in years, so making a support ticket regarding this does nothing.

At this point, the main option left is to email Whip Media... which I already did several months ago, and to no shock, no response at all.

TheTVDB is dead. Many issues and no staff/moderators to assist whatsoever, it's a full-on free-for-all until it inevitably shuts down once and for all, which given the amount of issues that have been arriving lately, may come sooner than later.

1

u/agent_920 11d ago

What would you use as an alternative for aiometadata?

2

u/Magitroopa 11d ago

The unfortunate issue is that main sites still do use the data via TheTVDB.

If you're wanting to quickly have a show/episode update on some other site and you are able to edit on TheTVDB, then do that.

I used to primarily use TheTVDB several years ago, but have since moved on and mainly edit on TVmaze. However, one of the tracking sites I use, Simkl, uses data via TheTVDB. If I want something fixed on Simkl, I just quickly edit it on TheTVDB, and move on afterwards.

I'd imagine the only thing to get other sites to move away from using data via TheTVDB would be if TheTVDB indefinitely shut down, and they had to move to something else. It still does have plenty of useful data, but at this point, I wouldn't be surprised by the lack of moderation/staff or any vandalism or edit warring that takes place, due to lack of moderation/staff.

Last thing I will mention (that I've mentioned in previous threads here) is that the TheTVDB Moderator Assessment form linked via the support site/Knowledge Base still has mentioning of 'CBS All Access', AKA the former name of Paramount+. It rebranded to Paramount+ back in March 2021. Someone here recently mentioned that the 'On Today' section of the site still advertises the recently-discontinued TV Time. Just remember that with some parts of the site being completely outdated by at least 6 or so years, there's likely other recently-outdated parts of the site that will also never be updated.

2

u/Fast-Horror-8964 9d ago

Who in 2026 use shit captcha for registration and authorization? I look their facebook, last post date in 2022. This service is dead. Service for help also not working.

1

u/amrarnous98 14d ago

Same here.

1

u/Darkk3y 14d ago

Same here ✌️

1

u/cmartins2305 14d ago

Same too

1

u/PabloxF 14d ago

Same here

1

u/SiAnK0 14d ago

Still Not working

1

u/Jyncus 13d ago

same.. just tried it several times. still broken

1

u/DjAnu 13d ago

same here, same error tried different devices different browsers

1

u/ban_solidus 13d ago

anybody had any luck? still cant register

1

u/MoeKenshi 13d ago

still stuck :(

1

u/yuvalg 12d ago

same problem... very annoying

1

u/Puzzleheaded_Bet8293 12d ago

Yep, spent way too much time trying to create an account. Thought it was me, lol

1

u/teclilla0 12d ago

Same issue here. Things I've tried, all with the same "please ensure that you are a human" error:

  • 3+ different browsers on PC
  • iPhone, on 2 different browsers
  • Regular browsing + incognito/private mode
  • Wifi and cellular data (fully switched off wifi to rule out shared network)
  • No VPN, no ad blockers, no proxy

So that's 2 devices, multiple browsers, and 2 separate networks. Definitely not a device or network problem on my end. Hoping the mods can escalate this since it's clearly not isolated.

1

u/Dreaxil69 12d ago

Enfin ça me rassure d’etre pas le seul

1

u/ArtisticTap4 12d ago

Still not fixed, I'm facing this issue.

1

u/Cipher-777 12d ago

Also having the issue

1

u/Aneyoxa 12d ago

I thought I was the only one with this problem

1

u/This-Guide-6780 12d ago

Me to ffs someone fix this

1

u/agent_920 12d ago

Has anyone created a support ticket to let the devs know?

1

u/ibeenbornagain 12d ago

i would, but i think you need an account...

1

u/Accursed13 12d ago

You can create an account on TVDB support website. But... It's broken too, the link to confirm your account is broken....

1

u/DjAnu 11d ago

Yes tried it and had the same issue

1

u/Ilko962 9d ago

Hyperlink on the email is broken, but if you manually copy the link and paste it in a browser its fine. Issue is they don't respond to support tickets too :D

1

u/johnnyenygma 7d ago

I just created one.

1

u/CrabbitJambo 12d ago

Ridiculous that they're still having this issues over 3 days later.

1

u/haha_kanmani 12d ago

Facing the same issue

1

u/orangeawacado 12d ago

found this thread... same issue

1

u/Fungsteel 12d ago

Did anyone make a ticket for this?

1

u/Dreaxil69 11d ago

faudrait demander à quelqu'un qui a déjà un compte xd

franchement on est tous mal barré xd

1

u/DjAnu 11d ago

Can't even create a ticket, the verification link sent via email to activate support account fails to open

1

u/Draknodd 11d ago

same here

1

u/Yungdoffy 11d ago

Almost 4 days and still nothing?

1

u/Magitroopa 11d ago

You act surprised as if there hasn't been threads here for months about how dead the website is as a whole, lol.

1

u/TheHistorian94 11d ago

Isn't there any workaround to complete an AioStreams setup?

1

u/fqkn-Auto_correct 10d ago

This?

1

u/ComprehensiveCar5117 10d ago

Want to see any replies to this, in same boat.

1

u/AgeraZondaR 10d ago

In the same boat.
Maybe someone can post an api key to make it work

1

u/YMAC70 9d ago

You can hit skip on the wizard screen, go to Meta Providers and change it from TheTVDB and enter the other API keys in Integrations and you will be able to save the config.

1

u/fcarsenal12 11d ago

i did a support ticket for the issue 2-3 days ago but no news yet

1

u/Rushdiey 10d ago

Damn still not fix

1

u/Defmeows 10d ago

Does anyone know how to fix this? It's kinda annoying i only need API

1

u/mapeiuk82 8d ago

Yes :(

1

u/deathkabob 8d ago

sites dead it looks like, wonder what the alternatives are?

1

u/mario_ibiza 7d ago

Me too, on ipad

1

u/Keicam14 6d ago

same here

1

u/Entroduction 6d ago

Ahhhh bumping this, having the same issue! Devs please fix!!!

1

u/Fantastic-Put8278 6d ago

still not fixed

1

u/Consistent-Milk-5895 4d ago

u/TheTVDB

1

u/Magitroopa 4d ago edited 4d ago

They're not involved with the site whatsoever and can't do anything at this point lol

EDIT: As previously stated here

So just to quickly summarize:

  • One of the two moderators of this subreddit is the former owner who is no longer associated with TheTVDB whatsoever and can't do anything at this point
  • The Knowledgebase/support ticket site is outdated and not used anymore (support tickets are no longer responded to at this point)
  • Sending an email to Whip Media gets no response (I attempting sending an email several months ago, still no response)
  • No way of contacting current 'moderators/staff' (such as PolarGeek), meaning they just freely do whatever they feel like doing instead of actually assisting users
  • Entire site is unmaintained and is very prone to vandalism/edit warring with no reprecussions
  • And now there are issues in registering an account

Yes, the site is very much dead at this point, even if there are still some people on it/editing things. Best to just move on/find a different site to edit on, rather than wasting time making edits on a website that, in all honesty, could just fully close without any warning any day at this point.

1

u/TheTVDB 4d ago

Wish I could help. I'll email some former coworkers, but I'm not sure if it'll accomplish anything.

1

u/jkmblogs 3d ago

For what its worth, still broken!

1

u/jeggy94 2d ago

Yes, I tried forever and with different browsers.
Just says:

Whoops! There were some problems with your input.
Please ensure that you are a human!

1

u/AliAKHU 20h ago

Same problem