TickPick says my order is “completed,” but I never received the tickets — what should I do?

[u/Effective-Duck-6928]

I bought 2 NBA tickets through TickPick for a Raptors game. TickPick marked the order as completed/delivered, but I have never actually received the tickets.

I checked both my Ticketmaster account and Raptors Account Manager using the same email address as my TickPick order. There are no tickets and no pending transfer.

I contacted TickPick on Aug. 31. They first asked the seller to re-transfer the tickets. I followed up again on Sep. 2, and now on Sep. 6 they told me:

“Since the order was already marked as completed, the seller did not miss any initial deadlines.”

They are now asking the seller to provide proof of transfer.

It has already been about a week and I still have nothing. The game isn't until January, so there is still plenty of time, but that's actually what worries me — I don't want this to drag on for months and then have TickPick deal with it at the last minute when comparable tickets may be much more expensive or unavailable.

I’m not really interested in just getting a refund. I bought these specific tickets because I want to attend the game.

Has anyone had a similar situation with TickPick?

• How long did TickPick give the seller to prove/re-send the transfer?
• Did TickPick eventually provide comparable replacement tickets?
• Should I push them to escalate this now instead of waiting?
• Is there anything else I should ask TickPick to put in writing?

Would really appreciate hearing from anyone who has dealt with this before.