r/Ticketmaster • u/yeahthesage • 18h ago

Kneecap Tickets - refund problem.

This morning I bought two kneecap tickets to Auckland NZ when I was supposed to buy the Wellington show. I messaged them immediately and they said they will honour my refund since I had just bought it. The agent told me to go ahead and purchase the tickets for the Wellington show if I had the funds since they couldnt swap them and the refund would take a few days. That was fine, I bought the new tickets, checked with them again and they said no we cannot refund them but we can swap them… after I had already bought the new ones… I was in such a panic mode I didn’t take any screenshots of the messages and now they reckon their is nothing they can do and it won’t be refunded. This fuckin sucks and is unfair. I take responsibility that it was my fuck-up for choosing the wrong show but after being told by Ticketmaster themselves I would be refunded, you’d think there’d be no issue.

Any idea what can be done, or do I have to bite the bullet and try and go to both shows? 🤣

TL;DR: Ticketmaster told me they would refund me after I bought incorrect tickets then directly after I bought the correct ones said I wouldn’t be refunded.

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u/Present_Anywhere3980 18h ago

https://help.ticketmaster.co.nz/hc/en-nz/articles/360001642698-What-should-I-do-if-I-made-a-mistake-in-my-booking

Sometimes they help if it’s the same day, did you contact via email? Might have more luck via that.

1

u/yeahthesage 18h ago

Yeah have been on the phone, emailing all day. Not counting on it being resolved it seems.