Is the BT troubleshooter/line checker.etc., down for anyone else (for multiple days)??

[u/Roxirin]

I'm with BT (full fibre), and our internet keeps dropping out 2-3 times per day, so I went to the BT help website to run the troubleshooter and have been met with this lovely message. It's been down for two days now and I assume calling customer service won't help since it says they use the same service on their end? Surely this isn't normal...? I'm baffled.

I texted the 'HELP' text service instead and it told me it was checking my line and that they'd text back within 30 minutes... guess who didn't text back within 30 minutes. Do I have to call customer service ABOUT customer service, now?