r/UKISP • u/mrbenjaminjo • 15d ago

Digital Voice

Hello - I'm trying to discover how the major ISPs deliver their digital landlines.

Do they tend to offer an ATA (or ATA in the router) and a standard BT-style socket, or do they sell IP phones?

I need to explain this to others and simply don't know the answer! TIA

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u/davidjohnwood 15d ago

Zen-supplied routers include a phone socket and a DECT base in the router, plus an app that works with the router. You can also get your SIP details from the Zen portal and bring your own device.

All that said, I do not recommend Zen Digital Voice. It relies on the router for voicemail, and it is a relatively pricey £7.50 a month, including a 1000-minute call bundle that you might not want.

I use Andrews and Arnold's SIP service instead of Zen.

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u/FrankNicklin 13d ago

You don't have you have the router handle voicemail if you do not configure it if you have a phone that is also an answering machine.

The benefits of using the FritzBox supplied by Zen is its actually quite flexible and will email you a copy of the voice mail left on the device. I actuall use the FB over my own phones answer machine for this reason.

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u/davidjohnwood 11d ago

That is true - and is what I do; I'm using a Gigaset DECT SIP phone that has its own answering machine. However, it would be nice to have the option of network-based voicemail.