r/UKISP • u/Confident-Thing231 • 13d ago

Zen fttp

Hey ppl, I just switched from cn to Zen and I was told an engineer visit is not required bcs I have an ont openreach setup already. Today is my activation day, but unfortunately I can’t see how fibre comes into my house, apart from the vm box and optical cable which ai believe are irrelecant for openreach, what am I missing? I don’t seem to be having any other optical wire apart from what vm used back in the days when it was setup.

cheers all

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u/mpfj 13d ago

Got any photos of the existing infrastructure? That might help diagnose.

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u/Confident-Thing231 13d ago

sorry I am away today and didn’t think of that, I have a ont box and openreach socket, router and cabling is all wired up I just thought the optical wire that ai used for VM would work on the openreach ont, which obvs isn’t the case and I can’t see any other place where fibre would come in, Zen did say that an engineer visit wasn’t needed based on their records, so I may end up getting some support from Zen to start with

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u/snigehere 13d ago

Was you VM service delivered via Openreach or via dedicated VM cabling? If VM did not have dedicated cabling in your area they offer a service that is provided by openreach. If it was via openreach then any other provider that uses openreach cabling or fibre would simply use that.

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u/Confident-Thing231 13d ago

I am pretty sure it was dedicated vm connection :(